Launch of Samsung Galaxy Buds3 Pro
During the major Unpacked event on July 10, Samsung unveiled several new products, including the latest models of foldable smartphones Galaxy Z Flip6 and Galaxy Z Fold6, as well as the advanced wireless headphones Galaxy Buds3 Pro. The Galaxy Buds3 Pro were expected to introduce numerous improvements, including:
- Advanced speaker system: 2-way speaker system with a 10.5 mm dynamic and a 6.1 mm planar speaker, providing higher sound quality.
- Dual amplifier: For better sound control.
- Active Noise Cancellation (ANC): Adaptive ANC that automatically adjusts the level of noise reduction.
- Long battery life: Up to 7 hours of music playback without ANC and up to 6 hours with ANC, with the possibility of extending to 30 hours thanks to the charging case.
- High resistance to water and dust: IP57 certification, meaning resistance to dust and water.
The pre-order price of the Galaxy Buds3 Pro was over 1000 PLN. These headphones were expected to be a breakthrough in the field of wireless audio devices, offering users excellent sound quality and a range of advanced features. Unfortunately, due to numerous design and quality issues, Samsung decided to temporarily halt the sale of these devices. Below, I present details regarding the issues that led to this decision, as well as Samsung’s official statement.
Design issues
The most serious problem turned out to be the new design of the ear tips. The Galaxy Buds3 Pro use a hard plastic ring at the base of the silicone inserts. Many users reported that when removing the tips, the silicone material easily tore, leaving the plastic ring attached to the headphones. This problem proved to be serious enough that Samsung decided to halt sales and conduct thorough quality tests.
Other quality issues
In addition to the ear tip issues, quality control revealed a number of other defects, such as:
- Uneven connectors
- Blue dye marks
- Loose case hinges
- Scratches on the case cover
These defects forced Samsung to reassess the production process to ensure that the devices meet the highest quality standards.
Samsung’s official statement
Samsung issued an official statement apologizing to customers for the inconvenience and informing them of the steps taken to address the issues:
“In light of reports regarding a limited number of Galaxy Buds3 Pro devices produced at an early stage, we want to assure you that we take the matter with the utmost seriousness. Ensuring that our products meet the highest standards, we are evaluating and improving our production processes. To ensure that our devices meet the highest quality standards, we have temporarily suspended deliveries of the Galaxy Buds3 Pro to conduct a full quality control assessment before delivering them to consumers. We apologize for any inconvenience this may cause.” – Samsung
User reaction
Many users who had already ordered the headphones were informed of delays that could last several weeks. Samsung assured that the headphones would return to sale after August 28, after all defects have been eliminated and more rigorous quality control has been conducted.
The future of Galaxy Buds3 Pro
After resolving the design and quality issues, the Galaxy Buds3 Pro have the chance to return to the market as advanced and reliable devices. Samsung plans to introduce more demanding quality control procedures to ensure that the product meets customer expectations and is worth its price, which is not among the lowest.
And what about the Galaxy Buds3 headphones?
In the meantime, the standard Galaxy Buds3, which have not encountered any quality issues, are available as planned. The Galaxy Buds3 offer high sound quality and solid features, and their price is around 800 PLN.
These headphones went on sale on July 24 and are enjoying great interest from users. 
The Galaxy Buds3 are equipped with a 1-way, 11 mm dynamic speaker and a single amplifier. They have three microphones with VPU technology, an IP57 certification ensuring water and dust resistance, and a swipe and pinch control function. The battery life is up to 6 hours of music playback with ANC and up to 30 hours with the charging case.
Summary
Despite advanced features and promising specifications, the Galaxy Buds3 Pro encountered serious design and quality issues that forced Samsung to halt sales. The company has taken steps to improve the production process and ensure that subsequent batches of devices are free from defects. Meanwhile, the Galaxy Buds3 are available on the market and offer solid features and high sound quality, making them an attractive choice for consumers.
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